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1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Taylor’s Sleeping Cubs LTD services is due on booking your Consultation with Taylor’s Sleeping Cubs LTD.
3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply: Less than 24 hours’ notice – no amount will be refunded 24-48 hours’ notice – 50% of full amount will be refunded More than 48 hours’ notice – 100% will be refunded to the client
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Taylors Sleeping Cubs LTD, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.
5. Taylor’s Sleeping Cubs LTD reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Taylor’s Sleeping Cubs LTD cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each programme (the “Programme”) granted by Taylor’s Sleeping Cubs LTD to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Taylor’s Sleeping Cubs LTD is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Taylor’s Sleeping Cubs LTD advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Taylor’s Sleeping Cubs LTD reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Taylor’s Sleeping Cubs LTD (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. Taylor’s Sleeping Cubs LTD support hours from Consultations Clients are Monday to Saturday 9am-7pm
12. Taylor’s Sleeping Cubs LTD is contactable at anytime during the day but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
13. Taylor’s Sleeping Cubs LTD reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of Taylor’s Sleeping Cubs LTD team.
14. Taylor’s Sleeping Cubs LTD reserves the right to change the Terms & Conditions at any time.